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 What is the delay to get an answer to a support ticket ?

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privangle

privangle

Posts : 4
Join date : 2012-10-26

delay - What is the delay to get an answer to a support ticket ? Empty
PostSubject: What is the delay to get an answer to a support ticket ?   delay - What is the delay to get an answer to a support ticket ? EmptyFri Dec 14, 2012 2:03 pm

Hello,

I send a support ticket [SUPPORT #XXO-262-13414] the 28 November and I'm still waiting for an answer. What is the usual delay to get an answer ?

Furthermore my ticket account doesn't know me any more. "Invalid email or password".

I know that you want us to write to your support-email, but when even the tickets are not answered, I don't know what to do else as to write here.

Regards
privangle
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BHQ1



Posts : 1
Join date : 2012-12-14

delay - What is the delay to get an answer to a support ticket ? Empty
PostSubject: Re: What is the delay to get an answer to a support ticket ?   delay - What is the delay to get an answer to a support ticket ? EmptyFri Dec 14, 2012 9:59 pm

Most likely, you will not be getting an answer to your support ticket...so don't wait around for one. I submitted a ticket 3 weeks ago..and no answer. Not only that, but their servers are no longer reliable and the billing area on the website no longer works. It basically seems like to me that the Cryptocloud operation has been abandoned for whatever reason. I'm searching for a new option.
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privangle

privangle

Posts : 4
Join date : 2012-10-26

delay - What is the delay to get an answer to a support ticket ? Empty
PostSubject: Re: What is the delay to get an answer to a support ticket ?   delay - What is the delay to get an answer to a support ticket ? EmptySun Dec 16, 2012 2:08 pm

Hi,

Thank you for your answer. Disappoining situation. I see at least one of the admins rather actif on twitter. At least Cryptocloud could have the courage and inform their customers of what is going on.

In the case of having an idea of what's a good alternative to CC, could you tell me, pm or here, as you prefer?

Thank you.
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delay - What is the delay to get an answer to a support ticket ? Empty
PostSubject: Re: What is the delay to get an answer to a support ticket ?   delay - What is the delay to get an answer to a support ticket ? Empty

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