I'm unable to even log in on the support page to check my unanswered open ticket status for some inexplicable reason. I've used an email password reset link 3 times and still the page returns "Invalid Username or Password".
I am not attempting to do this through a CryptoCloud connection either; to be clear.
I have to ask you straight up: Why is Cryptocloud's support so freakishly bad? Seriously... for all the world it feels like this is unsupported freeware. As if the 'CryptoCloud team' could easily be a bogus company of someone's make-believe.
In case, in some sort of Aspergers-fog you don't see it, please accept some perspective:
- The 'knowledgebase' is a mockery of the name by any standard, anywhere for a premium, monthly subscription service.
- 'Live Support chat' is consistently dead [Offline].
- Customers with critical connection issues are not responded to.
- The 'Official Cryptocloud blog' hasn't been written to in 2 months and in total comprises 2 service apology/excuse posts and 1 article in 4 months.
- Similarly your Twitter and Facebook accounts appear to have been inactive for around 2 months.
- Probably most saddening: the CryptoCloud forum, which ought to be a hive of eminent discussion and relevance is a ghost-board of inactivity and inattention absent of even a single techsupport contribution by a CryptoCloud rep now for a month. Infact, it makes pretty dire reading with a litany of unacknowledged customer posts and damning comments about the (abject lack of) service. Way back on October 24th a user writes "Come on guys its been almost a month now!! No replies to tickets, PMs, forum entries. Absolutely no good and unacceptable!", and the topic remains without any official comment yet another month later.
"Cryptocloud is a service brought to you by the Cryptocloud team... The Cryptocloud team is available 24/7/365. However, as we are in almost every continent and across many time zones, email is the preferred method of communication. We’re disciplined about returning emails quickly." — that's how you market yourselves (https://www.cryptocloud.com/contact.html).
I very much hope this finds you well.