Posts : 38
Join date : 2012-05-24
Age : 57
Location : My own private Idaho on Mt. Olympus
|Subject: Troubleshooting Tue Jun 12, 2012 12:16 pm|| |
Here are some things to do when something goes wrong with our service:
1. Don't panic!
2. Try to change servers, this will help determine if the problem is localized or system wide.
3. If you open a support ticket, it would be great if you provide as much detailed info as you could including a connection log.
4. Make sure you are entering your user_ID all in lowercase letters.
I will continue to try and update this as often as I can think of things.