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 VPN won't Connect

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lavarack



Posts : 3
Join date : 2012-10-28

PostSubject: VPN won't Connect   Sat Dec 22, 2012 5:41 am

Hi

I tried logging on today but get an error message saying

"IO Exception occurred during read:HTTPS://www.cryptocloud.com"

The last 5 entries on the log are:

IO Exception during connection
Error when receiving certificates
Terminating connection attempt
Connection exiting the certificate retrieval state
Connection entering the disconnected state

My login name is lavarack

Your advice would be appreciated.

Regards




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lavarack



Posts : 3
Join date : 2012-10-28

PostSubject: Log File   Sat Dec 22, 2012 5:58 am

Hi

Below is the log from connection attempts, any advice as to the issue is appreciated:

Sat Dec 22 20:44:37 EST 2012 | DEBUG | Set parameter http.connection.timeout = 5000
Sat Dec 22 20:44:37 EST 2012 | DEBUG | MD5 is as follows: d6e9d7c6ae99614e40f4dc72c79d7ce6
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Open connection to www.cryptocloud.com:443
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "POST /scripts/login.php HTTP/1.1[\r][\n]"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Adding Host request header
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Default charset used: ISO-8859-1
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Default charset used: ISO-8859-1
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "User-Agent: Jakarta Commons-HttpClient/3.1[\r][\n]"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "Host: www.cryptocloud.com[\r][\n]"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "Content-Length: 105[\r][\n]"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "Content-Type: application/x-www-form-urlencoded[\r][\n]"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "[\r][\n]"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | >> "username=lavarack&password=d6e9d7c6ae99614e40f4dc72c79d7ce6&version=3.1&country=nl&proto=tcp&protocol=tcp"
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Closing the connection.
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Method retry handler returned false. Automatic recovery will not be attempted
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Releasing connection back to connection manager.
Sat Dec 22 20:44:37 EST 2012 | DEBUG | IO Exception during connection.
Sat Dec 22 20:44:37 EST 2012 | WARN | Error when recieving certificates:
Sat Dec 22 20:44:37 EST 2012 | INFO | Connection exiting the certificate retrieval state.
Sat Dec 22 20:44:37 EST 2012 | INFO | Connection entering the certificate retrieval state.
Sat Dec 22 20:44:37 EST 2012 | INFO | Triggering certificate retrieval.
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Attempt Number:2
Sat Dec 22 20:44:37 EST 2012 | INFO | Fetching information from the server.
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Detected the following connection settings:
Use Proxy Server is:false
Username is:lavarack
Proxy Username is:
Proxy Host is:
Proxy Port is:8080
Proxy Type is:DIRECT
Protocol Type is:TCP
Protocol Version is:3.1
Protocol Version is:NL

Sat Dec 22 20:44:37 EST 2012 | DEBUG | Set parameter http.connection.timeout = 5000
Sat Dec 22 20:44:37 EST 2012 | DEBUG | MD5 is as follows: d6e9d7c6ae99614e40f4dc72c79d7ce6
Sat Dec 22 20:44:37 EST 2012 | DEBUG | Open connection to www.cryptocloud.com:443
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "POST /scripts/login.php HTTP/1.1[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Adding Host request header
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Default charset used: ISO-8859-1
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Default charset used: ISO-8859-1
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "User-Agent: Jakarta Commons-HttpClient/3.1[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "Host: www.cryptocloud.com[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "Content-Length: 105[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "Content-Type: application/x-www-form-urlencoded[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "username=lavarack&password=d6e9d7c6ae99614e40f4dc72c79d7ce6&version=3.1&country=nl&proto=tcp&protocol=tcp"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Closing the connection.
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Method retry handler returned false. Automatic recovery will not be attempted
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Releasing connection back to connection manager.
Sat Dec 22 20:44:38 EST 2012 | DEBUG | IO Exception during connection.
Sat Dec 22 20:44:38 EST 2012 | WARN | Error when recieving certificates:
Sat Dec 22 20:44:38 EST 2012 | INFO | Connection exiting the certificate retrieval state.
Sat Dec 22 20:44:38 EST 2012 | INFO | Connection entering the certificate retrieval state.
Sat Dec 22 20:44:38 EST 2012 | INFO | Triggering certificate retrieval.
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Attempt Number:3
Sat Dec 22 20:44:38 EST 2012 | INFO | Fetching information from the server.
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Detected the following connection settings:
Use Proxy Server is:false
Username is:lavarack
Proxy Username is:
Proxy Host is:
Proxy Port is:8080
Proxy Type is:DIRECT
Protocol Type is:TCP
Protocol Version is:3.1
Protocol Version is:NL

Sat Dec 22 20:44:38 EST 2012 | DEBUG | Set parameter http.connection.timeout = 5000
Sat Dec 22 20:44:38 EST 2012 | DEBUG | MD5 is as follows: d6e9d7c6ae99614e40f4dc72c79d7ce6
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Open connection to www.cryptocloud.com:443
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "POST /scripts/login.php HTTP/1.1[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Adding Host request header
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Default charset used: ISO-8859-1
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Default charset used: ISO-8859-1
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "User-Agent: Jakarta Commons-HttpClient/3.1[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "Host: www.cryptocloud.com[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "Content-Length: 105[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "Content-Type: application/x-www-form-urlencoded[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "[\r][\n]"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | >> "username=lavarack&password=d6e9d7c6ae99614e40f4dc72c79d7ce6&version=3.1&country=nl&proto=tcp&protocol=tcp"
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Closing the connection.
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Method retry handler returned false. Automatic recovery will not be attempted
Sat Dec 22 20:44:38 EST 2012 | DEBUG | Releasing connection back to connection manager.
Sat Dec 22 20:44:38 EST 2012 | DEBUG | IO Exception during connection.
Sat Dec 22 20:44:38 EST 2012 | WARN | Error when recieving certificates:
Sat Dec 22 20:44:38 EST 2012 | ERROR | Terminating connection attempt
Sat Dec 22 20:44:38 EST 2012 | INFO | Connection exiting the certificate retrieval state.
Sat Dec 22 20:44:38 EST 2012 | INFO | Connection entering the disconnected state.
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Pattern_Juggled
Admin
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Posts : 57
Join date : 2012-08-04

PostSubject: Re: VPN won't Connect   Sun Dec 23, 2012 1:00 am

lr -

I've copied this thread over to our new customer support forum, under my own userID. We're shaking out a DB schema bug tonite in the registration process, and once that's cleared up you can create a new account there - or I can do so for you and email you the temporary login creds (just drop me a note at PatternJuggled<a.t>gmail.com so I have your email address).

In the meantime, I've asked our network admins to take a look at your data from tonite so we can see what's up. We'll get you a solution as quick as possible, & we'll also post substantive data in the new thread on the issue.

Thanks for your patience during this mid-forum-migration liminal phase! king
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thesaint707



Posts : 38
Join date : 2012-05-24
Age : 55
Location : My own private Idaho on Mt. Olympus

PostSubject: IO error   Sun Dec 23, 2012 12:25 pm

This had to deal with some tweaks we were doing, it should be sorted. Tell me if its not for you!
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