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 Cancelling my account

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thejester



Posts : 1
Join date : 2012-12-15

PostSubject: Cancelling my account   Sat Dec 15, 2012 10:56 am

I've been using cryptocloud for about a year. I've found the connection to be reliable and the speeds good.

However, I've decided to cancel my account. The admin seem to have abandoned the site. How can I trust you to securely maintain your servers if you can't respond to your customers queries? As others have mentioned in the forums the customer support is atrocious for a premium service! It's just a real shame that a service like cryptocloud that is technically very good has been neglected and allowed to die from indifference.

On attempting to cancel I'm met with a critical database error on attempted login so I can't even do that!

Kind regards

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Pattern_Juggled
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Posts : 57
Join date : 2012-08-04

PostSubject: Re: Cancelling my account   Thu Dec 20, 2012 4:45 am

J -

I've taken the liberty of screenshotting your post, and putting it in a pinned "how fucked things got" thread in the staff subforum of our new customer forum. Because, yeah, things got pretty fucked.

They're getting fixed now. Permanently.

I offer you my regrets for the bad times this fall, for whatever it's worth. There's a story behind it, not that anyone really cares. But, ironically enough, it's going to end up being told in a rather public way early in 2013. Can't say more, for now, but when you see it you'll think "oooh, so that's what he was referencing."

All the best to you. If you still have cancellation drama, drop me an email (PatternJuggled<a><t>gmail<dot>com) and I'll get it done myself if I have to.

Regards,
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