Thanks for your message I will be happy at taking a stab at a reply that should clear up any misconceptions. We have been in the vpn business for 6 years and are the only company that has never, doesn't and will continue to not log a thing. We have been written up on vpn review sites, torrent freak and many other places on the internet so I am sorry that you could not find those links; please give me some places you have looked so I might reach out to them. As a rule, we aren't much for placing our butts as many places as we can on the internet nor were we an ISP that backed into this business as other industry members are. We strive to take a responsible, mature and direct approach to this business and concentrate on it solely to respect the investment our customers make in us.
I am sorry you are having issues, I am happy to take a stab at trying to fix them. We do have a support forum that is manned as well for quicker response and a bit of privacy. Possibly you can send a copy of your connection log there or PM me with it here as well and I will check back for it. You can find this by right clicking the lock icon choosing status and then save log depending on your operating system.
You have also joined during our upgrades which I am both happy they are underway and sorry things have broken. I am not sure that any service has been hindered just some links I believe? Possibly you can send the ones you found so I can make sure they are on the list.
The 'guy that made cryptocloud' you reference is one of the co-founders of the company, our former chief technical officer and friend. I do believe the 3 pounds you reference was more like 300+, so possibly you might need a new search engine
. Furthermore he did that in a prior time to Cryptocloud so the relevance escaped me or does one not watch the new Marvel Movies because Robert Downey Jr has been to jail for drugs and other things
. I can say as well it was a smuggling charge and not for personal use though he does have a large nose. As for paying for a drug habit I can say Mr. Spink has left to pursue higher education and projects that will take the next step in bringing true privacy for individuals. We do miss him in our forum as well as his ability to challenge each of us.
As for whether Cryptocloud is working have you tried to go to a checkip site? Did you log into the customer center and specify a server? We truly log nothing which further enhances your privacy but also leaves us in the dark about the nature of your problem which is why we ask for a connection log.
Hope this helps!