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 LA Server Connection Problem

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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Sat Sep 08, 2012 10:50 am

The LA Server has been having problems as of today. In reviewing the log, the OpenVPN disconnects, then reconnects...rinse, repeat, rinse repeat about every 30 seconds!

This is very annoying. BTW, the LA server is the only one that has been doing this.

Please check the status of the OpenVPN to keep this from occuring. Thanks!
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Sun Sep 30, 2012 5:58 pm

Ok. The LA West Coast Server is acting up again. Server disconnects (or times out) then reconnects. It does this about every 3 - 5 minutes. Very annoying. Please check it out ASAP.

Thanks.
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: Re: LA Server Connection Problem   Thu Oct 04, 2012 6:02 pm

LA Server connecting and disconnecting every 30 seconds or so for the last 20 minutes making this server virtually unusable.

Please repair ASAP!!

Big problem! Thanks!
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Wed Oct 10, 2012 2:52 pm

LA Server has been connecting and disconnecting every 3 minutes or so. Check it out ASAP!

Thanks!
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Thu Oct 11, 2012 9:39 am

LA West Coast Server has been connecting/fully disconnecting again this morning.

About once per minute. This is VERY bad for "security"! This has been an ongoing problem, and you need to FIX it ASAP.

BTW, the other servers that I have used are LESS problematic than this one for some reason...at least as far as this particular problem is concerned.

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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Sun Oct 14, 2012 9:43 am

LA West Coast server connecting and disconnecting every 30 seconds to 1 minute thereby making this server nearly useless!

I have seen no response from the Cryptocloud team to my repetitive notices and so I am now opening a ticket with the hope that you figure out what is going on.

The other servers rarely do this! I can't be the only one experiencing this type of a problem.
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Tue Oct 16, 2012 6:54 pm

The problem has begun again. LA server connecting and disconnecting every 30 seconds to 1 minute. Just opened another ticket w/ connection log attached for your analysis to fix this problem once and for all.

Thanks!
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Sun Oct 21, 2012 5:16 pm

Sunday seems to be a particularly bad day for the West Coast LA Server! While you guys are enjoying your Sunday picnic, the LA Server goes into berzerk mode again...connecting...disconnecting...connecting... rinse repeat! This problem has been repetitive over a long period of time, and I have opened two tickets, and about to open a third. I will include the log.

Whatever you are doing must be little more than a band-aid solution, because the problem repeats again and again.

What can be done to fix this issue once and for all?

The other servers have rarely if ever behaved like the LA Server.

How about a long-term solution to this problem?
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Gridbug



Posts : 3
Join date : 2012-10-23

PostSubject: Confirmed: no connectivity for Los Angeles   Tue Oct 23, 2012 7:32 pm

As of this morning (10/22/12) unable to connect, getting the "IO exception during read" error. Also unable to switch countries, is the main cryptocloud site down as well???
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davadruix



Posts : 2
Join date : 2012-10-24

PostSubject: Re: LA Server Connection Problem   Wed Oct 24, 2012 2:19 am

Gridbug wrote:
As of this morning (10/22/12) unable to connect, getting the "IO exception during read" error. Also unable to switch countries, is the main cryptocloud site down as well???

Same for me, unable to connect, and "cryptocloud.com" is down too...
What happen ? anyone know something ?
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Gridbug



Posts : 3
Join date : 2012-10-23

PostSubject: Re: LA Server Connection Problem   Wed Oct 24, 2012 2:25 am

davadruix wrote:
Same for me, unable to connect, and "cryptocloud.com" is down too...
What happen ? anyone know something ?

No new info that I can find. Temporary outages sometimes happen, but they need to remember that we're PAYING for this service... hopefully it comes back up by tomorrow or they at least issue a statement giving us an idea of what's going on...

Sad
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Wed Oct 24, 2012 9:31 am

It COULD be server upgrades. They've been talking about it since the last time they did this (when servers were down for over 48 hours)...that was about 3 months ago.

As of now, it's been 24+ hours and counting, and CC team has chosen not to give any status on this or an ETA. The timing of this could not have been worse, at least in my own case.

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Gridbug



Posts : 3
Join date : 2012-10-23

PostSubject: Re: LA Server Connection Problem   Wed Oct 24, 2012 2:51 pm

As of 10/24/12 service is back, though the website still seems to be down.

Cool
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davadruix



Posts : 2
Join date : 2012-10-24

PostSubject: Re: LA Server Connection Problem   Thu Oct 25, 2012 10:17 am

Its not the first time, im tired of cryptocloud support, im heading to vpntunnel, cheaper and very performant. Im paying for this service, if they have upgrade or anything else, they have to tell us what happen. Bye Cryptocloud, Hello VPNTunnel !
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Sat Nov 10, 2012 10:58 pm

LA Server connecting and disconnecting about every minute or so, making it nearly useless. Pls repair ASAP. Put in ticket as well. Thanks!
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: LA Server Connection Problem   Tue Nov 13, 2012 10:36 am

OK, we now have a slightly different problem. We can "establish a connection" to the West Coast LA Server; HOWEVER, once we are in, all the websites (many different ones) that we attempt to connect to give us the following error message:

"The Connection has timed out"

Again, we have tried many different websites in order to assess if the problem is with the websites or if it is with the LA Server. We believe it is the server.

Pls repair ASAP! Thanks.
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Apococrypto



Posts : 15
Join date : 2012-08-22

PostSubject: Re: LA Server Connection Problem   Sun Nov 18, 2012 7:43 pm

Not able to connect to LA Server.

Error message is: "A Fatal Error Occurred While Connecting: Authentication Failed."

Please repair asap.

Thanks.
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