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 Rejoined Cryptocloud today from Encrypta

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K2ray



Posts : 3
Join date : 2012-08-09

PostSubject: Rejoined Cryptocloud today from Encrypta   Thu Aug 09, 2012 4:21 pm

Hi,
Would like to know why haven't received a confirmation email that password and username are ok to sign back into Cryptocloud's VPN service (currently not working). Was I suppose to start a new account rather than use old dormant one (which btw shows I have many unpaid invoices eventhough I was supposedly transferred to Encrypta late last year). Please some get back to me ASAP. Thank you.
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Pattern_Juggled
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Posts : 57
Join date : 2012-08-04

PostSubject: Re: Rejoined Cryptocloud today from Encrypta   Thu Aug 09, 2012 4:26 pm

K2ray wrote:
Would like to know why haven't received a confirmation email that password and username are ok to sign back into Cryptocloud's VPN service (currently not working). Was I suppose to start a new account rather than use old dormant one (which btw shows I have many unpaid invoices eventhough I was supposedly transferred to Encrypta late last year). Please some get back to me ASAP. Thank you.

I've been wondering about the Encryptica/Cryptocloud relationship myself so I threw a question over the transom to see what comes back. I'm told there's some work being done behind the scenes (thus far) to synchronize things better... which makes sense to me. Nothing official announced as-yet, but I get the sense there will be in the near future.

In the meantime, have you put a ticket in to the Cryptocloud helpdesk? I'd suggest you do that as they seem to be quite good about getting to those quickly. If that doesn't work, PM me here & I'll make sure you get connected with someone who can make things right.

Nobody likes to have a hassle right after signing up - let's see if we can't get this cleared up and ensure it's no hassle for other folks in the future.

Pt_Jd

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K2ray



Posts : 3
Join date : 2012-08-09

PostSubject: Re: Rejoined Cryptocloud today from Encrypta   Sat Aug 18, 2012 8:31 am

Everything working well now Very Happy . I realized I had the Encrypta OpenVPN software & servers and not Cryptocloud's. Would still have appreciated some feedback from Crypto though.
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thesaint707



Posts : 38
Join date : 2012-05-24
Age : 54
Location : My own private Idaho on Mt. Olympus

PostSubject: K2   Tue Aug 21, 2012 12:22 am

Apologies for the mistake. I have had our guys working overtime and have been trying to fill in everywhere else alone; I take sole responsibility for every dropped ball. We have some exciting things to roll out including more servers, upgraded capacity and new payment options- to name a few that you can see as well as more internal privacy enhancements that you cannot. When we shut down signups and all but paypal for payments our team discovered about a hundred cool new things to do and we have been trying to get them all done in short order but as with everything else when you tweak one thing, something else goes awry. I am not trying to justify any of our shortcomings only trying to shed light on the process. Funny thing, I should never have gotten into a tech business as I am too time oriented and that seems to be a no no with this project.

Thank you for your patience and we will reward you with the best service available.
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